0330 122 0300
          • Connectivity
            Ethernet fibre, or Leased Lines as they are otherwise known, are a true enterprise-grade solution. The lowest-latency, highest bandwidth services that you can receive.

            Ethernet
            The lowest-latency, highest bandwidth services that you can receive.
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            Broadband
            Great value and consistently reliable business broadband with a range of packages designed to give your business or clients the flexibility to grow.
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            Mobile Connectivity
            The ability to connect mobile devices, such as a handheld computer or a cellular telephone, is quickly becoming a requirement for organizations worldwide.
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            Optical Connectivity
            Elite offers a range of reliable, high-performance optical connectivity products to connect your system.
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            Datacentre Connectivity
            Elite operates a diverse and highly scalable fibre network throughout its facilities offering n x 10Gbps connectivity to each facility.
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          • Cloud
            Business-grade, ultra low latency connectivity. Packages to suit all businesses.

            Managed Cloud
            Managed cloud allows each customer to choose which IT functions it wishes to manage in-house, while leaving all the rest to its service provider.
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            Hybrid Cloud
            Private dedicated compute nodes, offering exceptional high performance, backed by shared enterprise SAN storage, offering resilient flexible storage for when you need it.
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            Public Cloud
            Public cloud enables you secure virtual machines for your company on multi-tenant cloud infrastructure.
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            Private Cloud
            A dedicated private cloud from Elite offers you your own Cloud infrastructure based on your own dedicated hardware and resources.
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            Desktop As A Service
            DaaS securely delivers virtual apps and desktops from the cloud to any device or location.
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            Backup As A Service
            Robust backup of your critical data is essential to protect business continuity. Elite offers scalable cloud backup storage that will stretch to fit every piece of data you want backed up.
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          • Communications
            At Elite we cover all the basis for your communication requirements whether that be unified communications , hosted telephony or SIP trunks

            Unified Communications
            Unified Communications are how we connect different communication systems for the digital workforce.
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            Hosted Telephony
            Hosted Telephony allows for your phone system to be housed in the cloud, as opposed to your office.
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            SIP Trunks
            SIP trunking is a method of sending voice and other unified communications services over the Internet.
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            Managed Office 365
            Managed Office 365 gives you and your team access to ongoing projects, files, data, email, shared contacts and calendars.
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          • Managed Services
            Our team are experts in public cloud services such as Amazon Web Services (AWS) and Azure

            Microsoft 365
            Office 365 is SaaS, which provides an online version of MS Office Suite (Office Web Apps) along with SharePoint Server, Exchange Server and Lync Server.
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            Microsoft Azure
            Azure is a public cloud computing platform—with solutions including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
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            Amazon AWS
            Amazon Web Services (AWS) provides a low cost, reliable, and secure foundation for you to use as you build and deliver Software as a Service (SaaS) solutions to customers.
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            Hosted Desktops
            Our hosted desktop offering includes hardware and software upgrades, automated backup with full business continuity and disaster recovery planning with off-site encrypted data replication.
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          • Professional Services
            It consultancy and support are the basis of what we pride ourselves on at Elite Limited

            IT Consultancy
            Our IT Consultancy service allows you to access subject matter experts as you need them, leaning on our capability to supplement your own.
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            Implementation Services
            We offer advice to help you find the best solution, and our Sales Team is always on hand to highlight the path they think would be best for you to take.
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            Supply Chain Management
            Elite's new approach to Supply chain management accelerates the flow of goods and services to our end customers and partners.
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            Maintenance & Support
            21st-century businesses never sleep, there’s always a need to be connected.
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          • Charity
            Our service provides availability and functionality, as well as the proactive support and advice from our team. We recognise the hard work charities do to help people, and we want to be able to help them. We can provide high quality services to buildings that require someone to take care of the management and maintenance of the equipment. We are aware that people rely on charities, like Dogs Trust, and our services ensure superior uptime and 24/7 support in case of any issues. Furthermore, we have also sponsored charities in the past, such as Rugby Against Cancer, and we believe in giving back to these amazing organisations as much as possible.
          • Finance
            If you’re looking for a data management partner to provide secure locations to house its data servers for your finance team, Elite can help. We have a responsive and proactive team to help optimise its systems and offer support. We know finance companies require a broad range of flexible IT services and need to be able to trust their partner with valuable client data. In addition, preventing downtime is essential to ensure independent financial advisors have round-the-clock access to their systems. We can deliver these solutions, and ensure your business always has peace of mind when it comes to your virtual environment.
          • Law
            IT should be an enabler for your business, helping you to manage your practice efficiently and meet your compliance and security requirements. We tailor our solutions to suit your needs, and provide high quality solutions for law firms across the country. We know that firms that work with us can demonstrate to clients and other stakeholders that they have the right processes in place to mitigate cyber risk, helping to deliver peace of mind to existing clients and secure new business.
          • Media
            It is important to us to build a partnership based on collaborative consulting, strong personal and trust. In media, we recognise that the internet comes hand in hand, and so we provide our customers with the ‘best of breed’ solutions. Elite has a can do attitude towards infrastructure requirements that means you can put your trust in our expertise to offer a quality, tailored setup that you can depend upon. We want to help you grow as a business and expand your digital offering as and when you need.
          • Public Sector
            At Elite, we are proud to support and collaborate with various areas of the public sector. We continue to enhance our service offering through developing bespoke hosting environments dedicated to public sector customers. Our services provide a secure and compliant infrastructure from which to host critical business services. We provide highly efficient and securely managed IT Solutions that enable our public sector customers to align their services to the ever-changing needs of their citizens, patients, students and tenants.
        • Public
        • At Elite, we are proud to support and collaborate with various areas of the public sector.

        • Charity
        • We are aware that people rely on charities, like Dogs Trust, and our services ensure superior uptime and 24/7 support in case of any issues.

        • Media
        • In media, we recognise that the internet comes hand in hand, and so we provide our customers with the ‘best of breed’ solutions.

        • Law
        • Firms that work with us have the right processes in place to mitigate cyber risk, helping to deliver peace of mind to existing clients and secure new business.

        • Finance
        • Preventing downtime is essential to ensure independent financial advisors have round-the-clock access to their systems.

          • Our Mission
            At Elite, we consider it a privilege that our customers trust us, and we are determined to not only meet expectations, but exceed them. We aspire to be our customers partner of choice, and we pride ourselves on our quality, integrity and resilience.
          • Our Values
            Business-grade, ultra low latency connectivity. Packages to suit all businesses.

            integrity
            Integrity
            The value of integrity is vital to Elite. We work with integrity in everything we do, and embody our strong moral and ethical principles when working with customers, partners and colleagues.
            honesty
            Honesty
            We want to ensure that our customers always have confidence in our reliability and quality. We know that our customers deserve the best of breed, and we want them to know they can trust us to deliver that.
            transparency
            Transparency
            This is at the heart of everything we do and offer full visibility of service and supply.
            flexibility
            Flexibility
            We will tailor our services and solutions around your specific requirements. Our services can be personalised to fit your needs, and we provide our customers with access to full product customisation. We strive to always provide a seamless customer experience that delivers required results.
          • Our company
            Founded in 1999, we continue to focus on the quality of our service, infrastructure, and most importantly, the support of our customers. Our customers are the key to our success, and we promise to be flexible, transparent and competitive while delivering the latest technology solutions that fit real business needs.
          • Our network
            Founded in 1999, we continue to focus on the quality of our service, infrastructure, and most importantly, the support of our customers. Our customers are the key to our success, and we promise to be flexible, transparent and competitive while delivering the latest technology solutions that fit real business needs.
          • Our portal
            Our portal has been built from the ground up for you to manage your services with us; its feature-rich UI makes doing business with us simple, efficient, and productive, from ordering Broadband and Ethernet with no paperwork to running comprehensive Broadband and PSTN diagnostics tests. Alternatively, combine the power of the Elite portal with your CRM/Portal implementing our easy to use JSON API.
        • Mission
        • At Elite, we consider it a privilege that our customers trust us, and we are determined to not only meet expectations, but exceed them.

        • Values
          • Integrity
          • Honesty
          • Transparency
          • Flexibility
        • Integrity

          The value of integrity is vital to Elite. We work with integrity in everything we do, and embody our strong moral and ethical principles when working with customers, partners and colleagues.

        • Honesty

          We want to ensure that our customers always have confidence in our reliability and quality. We know that our customers deserve the best of breed, and we want them to know they can trust us to deliver that.

        • Transparency

          This is at the heart of everything we do and offer full visibility of service and supply.

        • Flexibility

          We will tailor our services and solutions around your specific requirements. Our services can be personalised to fit your needs, and we provide our customers with access to full product customisation. We strive to always provide a seamless customer experience that delivers required results.

  • Partner Markets
  • Contact us

General Code of Practice

Regarding complaint handling and dispute resolution for domestic and small business customers

Elite Limited is an established ISP providing Internet Services to both Business and Residential customers. A full description of all our services can be found on our website at https://elite.net.uk

The Registered Office of Elite 

Head Office 

Elite Limited 

Unit 8 

Acorn Business Centre 

Northarbour Rd 

Portsmouth 

PO6 3TH 

Telephone: 0330 122 0300 

Email: helpdesk@elite.net.uk 

Website: https://elite.net.uk 

Elite Limited is Registered in England. Company Registration Number: 3759064 

This Code of Practice describes the products and services, which we supply for our customers, and contains information regarding the services and their provision. It gives information on how to contact us regarding any of our services and our disputes procedure. 

Elite Limited aims to provide a high standard of Customer Service and to deal with any complaints in a fair and transparent manner. Below you will find the details of how to lodge a complaint in the event that you feel we have failed to meet the standards that you, as the customer, expect. 

Elite Limited is a member of the Internet Service Providers Association (ISPA) and The Communications Ombudsman and has agreed to abide by its Code of Practice 

 

Pricing Information 

Pricing for services is obtainable from your Account Manager. 

Some of the services offered by Elite Limited can be purchased through our online ordering service. Others require completion of forms, which our Sales Team will take you through and ensure speedy dispatch of relevant paperwork. Any data collected during the ordering process will only be used by Elite Limited for the provision of the service required, billing and contact purposes. 

To contact the Sales Team with enquiries regarding any of the above services please phone: 0330 122 0300 or email: helpdesk@elite.net.uk. 

 

Customer Service Contact Details 

Elite Limited provides a Technical Support Helpline 24 hours a day 7 days a week which can be accessed through your control panel or alternatively by phone: 0330 122 0300. All correspondence will be replied to as soon as possible but at the latest within 24 hours of receipt. 

Any problems that are due to conditions outside our control (circuits not owned or managed by Elite Limited) may take longer to rectify, however, we will do everything we can to keep you updated and to liaise with the necessary companies to ensure that faults are fixed within the shortest possible time. 

Our Sales and Accounts personnel can be contacted Monday to Friday between the hours of 09.00 to 17.00 by email: helpdesk@elite.net.uk or alternatively by phone: 0330 122 0300. 

 

Complaints Procedure 

If you should have cause to complain about any services supplied by Elite Limited, please contact your dedicated Account Manager or any member of the Customer Service or Sales Team on 0330 122 0300, or alternatively in writing to: Elite Limited, Unit 8, Acorn Business Centre, Northarbour Rd, Portsmouth, PO6 3TH, in the first instance. If this does not resolve your dispute then please address your complaint to: 

Emily Kemp 

Elite Limited 

Unit 8 

Acorn Business Centre 

Northarbour Rd 

Portsmouth 

PO6 3TH 

Elite Limited will address all complaints within 5 working days and will provide an explanation or an update with regards to the problem as appropriate. We will keep you informed at all times of our progress with regards to the matter and aim to close all complaints with two weeks of them first being raised. 

 

Dispute Resolution 

If we are unable to resolve your complaint satisfactorily, we will issue a “deadlock” letter so that you may make a complaint through the Communications Ombudsman, an independent Alternative Dispute Resolution Scheme (ADR). You are also able to raise a case if we can’t come to a satisfactory resolution within eight-weeks. We can provide you with details of this service. Alternatively, if more than eight-weeks have passed since you first made your complaint, please contact the ADR scheme directly: 

Ombudsman Services 

The Brew House 

Wilderspool Park 

Greenall’s Avenue 

Warrington 

WA4 6HL 

Telephone:0330 440 1614 

E-mail: osenquiries@os-communications.org 

Web Site: https://www.ombudsman-services.org/ 

 

Guidance 

Before you can submit a complaint to the Communications Ombudsman, you should have: 

  • Logged a formal complaint with us. 
  • Worked with us to resolve the complaint. 
  • Received a deadlock letter or not received a satisfactory resolution after 8 weeks 
  • Gathered any evidence you have. 
  • This Code of Practice is published on our website at: elite.net.uk. Additional copies are available on request and free of charge to any domestic and small business customer. 

This document is reviewed at regular intervals as required by the regulator. On review, the latest version will immediately be published and will be available on our website 

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